How Well Are They Hearing You?
- Are you still delivering marketing messages over a loudspeaker to your shoppers?
- Do your customers have to roam around looking for employees, or do they have to wait in line at a register just to request assistance?
- Are radio stations—instead of targeted marketing messages—playing to your callers on hold?
- Are you able to control the messages being delivered at the store level, all from your desk at Headquarters?
You can improve all of this and more with a voice processing system that does way more than just answer and route calls.
TELECO’s Perfect Communicator® is…
- Store-wide Help Buttons
Call Points provide customers with service when and where it’s needed. The associate simply resets the button upon arriving at the location and reports are easily generated to manage response times.
- Overhead Paging
Advertise your offerings or alert customers to closing time nightly with pre-configured settings—set it and forget it!
- Onsite Paging Services
Call customers when their table is ready or when a patient’s doctor is available. Alert employees when they have a phone call, a new voice mail message, or when a customer needs assistance on the store floor.
- Music On Hold
Still paying a bundle for this service? You don't have to!
- Background Music for Shoppers
Why not provide a calmer, more soothing environment so your customers will stay and shop longer?
- A Targeted Marketing Message Delivery system
Schedule prerecorded messages to run at specific times, whether it is an overhead paging announcement, message on hold, department-specific message, or even a main greeting. (For example, run this message from 8–10 am only: “Good morning! Our coffee is hot and the bagels are warm so come by for breakfast while you shop.”)
- Automated Attendant
Answers & routes calls, and even delivers marketing messages just before transferring, based on that department’s current offerings! (For example, “Transferring you to the Automotive Department. But first, did you know tire rotations are 10 percent off this week only? Stop by today!”)
- Voice Processing
Offer hours of operation, directions to your stores, plus allow customers to leave feedback anonymously with a Caller Feedback mailbox. You can also give your employees their own voice mailboxes.
Can you imagine one system doing anything more? If so, we accept the challenge. We constantly look for ways to enhance and improve upon our solutions. Bring us your challenges, your ideas and your business…we welcome it all.
